District Manager

Annual Compensation Pay Range: $119,000 - $135,000

About the role

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences, and driving sales. You take pride in developing and leading an effective team, motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.

We are Public Storage, established in 1972; today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry.

Responsibilities

• Lead an Engaged Team: Recruit, motivate, and retain a dedicated team of customer-facing frontline employees. Drive your team with effective communication and provide coaching on customer service and sales strategies.
• Brand Ambassador & Operational Excellence:
  • Manage physical assets including repair and maintenance systems and processes, vendor management, and cleaning standards.
  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Deliver Outstanding Customer Service:
  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management.
  • Address customer inquiries and concerns promptly in a professional manner.
• Grow and Maintain a Robust Business:
  • Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues, and team members.

Requirements

• Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 work Saturdays per year required during peak season.
• Relocation: Future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.

Benefits

• $135,000 first-year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
• Second-year bonus potential increase to $20,000 performance-based bonus.
• Participation in company stock program that includes dividends paid quarterly.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.

Schedule

Monday through Friday work schedule.

Pay

Annual Compensation Pay Range: $119,000 - $135,000