District Manager

About the role

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.

Responsibilities

• Lead, manage and develop people
• Act as brand ambassador and drive operational excellence
• Recruit, motivate and retain a dedicated team of customer-facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Manage physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
• Conduct monthly property audits and ensure operational standards and safety compliance are met
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district
• Communicate effectively with customers, colleagues and team members

Qualifications

• Relocation: future relocation ability is very important for growth
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top-tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor’s degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Pay

Annual Compensation Pay Range: $100,000 – $116,000

First-year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units: $116,000

Second-year bonus potential increase to $20,000 performance-based bonus

Equity grant awarded at end of year company grant cycle with participation in company annual stock program

Benefits

• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday through Friday work schedule