District Manager

Responsibilities

• Supervise TCMs and TCAs (when Test Centers don’t have a manager) and the day-to-day running of the test center
• Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications
• Screen, interview, and hire new TCMs and TCAs
• Train TCMs and TCAs to use Prometric’s learning and development tools to ensure that they are competent and certified in proctoring standards
• Prepare and/or support the preparation of staff schedules
• Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience
• Actively check-in and proctor candidates when visiting or working at a Test Center
• Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team

Requirements / Must Have

• Must live within one of the states in your portfolio of Test Centers (North Carolina, South Carolina, Virginia, or West Virginia)
• Must be able to travel at least once per month to visit Test Centers within your territory
• Must have the ability to travel up to 32 days (Thurs – Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers
• Conducive work-from-home environment. This is a 100% remote role.
• Prometric offers $500 towards office equipment and provides your laptop.

Knowledge, Skills, & Experience

• A high school diploma required; college degree and/or equivalent work experience preferred
• 2-3 years of customer service experience
• 2-3 years of management or supervisory experience
• General business acumen and understanding of operational metrics & financial performance
• Experience in interviewing, hiring and onboarding new employees for various shifts
• Excellent verbal and written communication skills
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing)

Benefits

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.