District Manager

About the role

The District Manager leads and coaches the shops through people development, improving operations and maximizing sales and profit. They are responsible for up to 8 locations, focusing on staff development, goal setting, and performance monitoring.

Responsibilities

• Develop and train General Managers to the next level.
• Coach and develop General Managers on staffing, scheduling, turnover, employee satisfaction, performance management, training and orientation, communication, rewards and recognition, and administration.
• Conduct performance reviews and provide continuous feedback and development.
• Hold team accountable and build strong teams.
• Identify staffing needs and participate in recruiting, selecting, developing, and placing all Managers and Shift Leaders.
• Ensure compliance at the shop level and hold effective monthly meetings with Shop Management team for goal alignment.
• Act as communication liaison between Support Center and Shops.
• Utilize Field Support Team (Operations Services, HR/TA Team, Training Team, etc.)
• Hire nice people and teach them the Potbelly Advantage.
• Drive the Food Loving Value deep into the shops.
• Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance, and customer service.
• Analyze, address, and improve results of the customer feedback program.
• Audit shops to ensure they meet identified operational standards, food safety standards, and labor laws.
• Develop the annual business plan for the Market.
• Ensure shops properly execute Local Shop Marketing promotions, new product roll-outs, and the Playbook.
• Foster Positive Energy in the work environment with shop managers to accomplish business results (increased customer counts, increased sales and increased profits).
• Hold managers accountable for results of facility standards.
• Lead successful new shop openings in market/regions.
• Knows how to and routinely identify internal talent, source and recruit.
• Provide and implement Games plans.
• Motivate and support shop management team to execute those plans.
• Use all information resources available (e.g., balanced scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats.
• Optimize shop potential and adjust business plan tactics accordingly.
• Complete various audits to ensure that shops meet Potbelly standard practices and procedures (i.e., cash, security).

Requirements

Must have the ability/stamina to work a minimum of 50 hours a week, stand/walk for 9-10 hours per day, reach, feel, bend, stoop, carry, finely manipulate and key in data, lift up to 10 pounds frequently and up to 50 pounds occasionally, tolerate higher levels of noise from music, customer and employee traffic, tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish, and manage several fast-paced, high-volume, customer-focused shops through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans and providing great customer service.

Qualifications

BA/BS preferred. At least 5 years of proven leadership experience, managing multiple units preferably within a rapidly growing retail or restaurant organization. Proven track record of delivering results in a complex, fast-paced environment. Demonstrated leadership capability to build strong teams and achieve business goals. Ability to relocate to other markets, preferred. Must be trained and pass a Food Safety Certification course.

Skills

Knowledge of the Potbelly Way, adoption of the Potbelly Values, excellent communication skills, including active listening and the ability to ask great questions, strong work ethic, ability to grow other leaders, humility, and self-confidence.

Benefits

Competitive pay with performance-based annual raises! Medical, Dental & Vision Insurance, Domestic Partnership Benefits, Paid Parental Leave, FSA and HSA with Employer Contribution, Commuter Benefit Program, Retirement Savings 401(k) with company match, Employee Assistance Program, Paid Time Off, Discount Program, Flexible Work Schedule, Career growth opportunities.

Pay

$90,000 - $100,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

Schedule

Must have the ability/stamina to work a minimum of 50 hours a week, stand/walk for 9-10 hours per day, and travel 80-90% in the field.