District Manager

About the role

The District Manager for Lenny's provides hands-on leadership for a market of restaurants, working directly with General Managers to deliver strong sales, controllable profit, and operational excellence in every location. This role owns the health of the market — from staffing and training to safety and financial performance — and is accountable for building strong, well-run restaurant teams that consistently exceed customer and team member expectations.

Essential Functions

• Leadership & Restaurant Operations
• Provides leadership for each store manager in the market to ensure customer and team satisfaction
• Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-thru goals in each restaurant
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed
• PARTNERS WITH EACH GM TO CONTINUOUSLY GROW SALES AND INCREASE PROFITABILITY OVER THE PREVIOUS YEAR
• Coaching, Training & Development
• Accountable for coaching and training store management teams to maximize operational excellence
• SUPPORTS TRAINING INITIATIVES, IS INVOLVED IN THE PROCESS FOR NEW EMPLOYEE ORIENTATION, AND MONITORS TRAINING PROCESSES TO ENSURE QUALITY TRAINING OF TEAM MEMBERS AND MANAGERS
• COMMITTED TO PROVIDING DEVELOPMENT OPPORTUNITIES FOR TEAM MEMBERS AND MANAGERS
• Staffing
• Agressive DEVELOPS AND MAINTAINS STORE STAFFING LEVELS
• Maintains FULL MANAGEMENT STAFFING FOR EACH RESTAURANT AND COMMITS TO THE SELECTION PROGRAMS AND PROCESSES
• Safety, Security & Facilities
• MANAGES TO EXECUTE THE HIGHEST STANDARDS OF OSHA, LOCAL HEALTH AND SAFETY CODES, AND COMPANY SAFETY AND SECURITY POLICY
• WORKS TO CREATE AND MAINTAIN A SAFE ENVIRONMENT FOR BOTH EMPLOYEES AND GUESTS
• EXHIBITS OWNERSHIP WHEN WORKING WITH MANAGEMENT TEAMS TO RESOLVE REPAIRS & MAINTENANCE ISSUES, IDENTIFIES CAUSES, IDENTIFIES TRENDS, AND COMMUNICATES ISSUES FORWARD
• Culture & Recognition
• CHAMPIONS RECOGNITION AND MOTIVATION EFFORTS THROUGHOUT THE MARKET

Qualifications

• 3-5 years of successful multi-unit operational management experience in the fast casual or quick service restaurant industry
• History of successfully opening multiple new restaurant locations
• Minimum Education Requirement: Associate's degree (AA) or equivalent two-year degree
• Strong time management and problem-solving skills
• Proficiency or ability to become trained across a wide spectrum of competencies (Operations, Marketing, store financials)
• Strong written, verbal, and interpersonal communication skills to positively influence others
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive financial performance, customer and employee satisfaction
• Strong understanding of P&L statements, cost of goods, labor and scheduling, as well as the use of tools/systems to track and analyze performance
• Computer literate and familiar with restaurant management software (Microsoft Office, Restaurant 365 or similar)