District Manager

About the Role

Kids Empire is seeking an experienced District Manager to join a highly skilled team. The District Manager will work closely with the Director of Operations along with the rest of the executive team to strategize and develop long-term plans that usher in new levels of productivity and success. The ideal candidate will have multi-unit management experience in a dynamic setting and possess outstanding organizational, communication, and leadership skills with an ability to develop innovative solutions that push boundaries.

Responsibilities

• Responsible for Park Management role and responsibilities at their "Home Park"
• Responsible for building a reliable team to support their "Home Park" in their absence
• Supervise and guide individual location managers/supervisors and employees
• Supervise and support the day-to-day operations of multiple parks within the market
• Conduct regular Park visits to assess performance and address operational issues
• Develop and implement strategies to achieve revenue and profit targets
• Conduct performance evaluations and implement improvement plans as needed
• Foster effective communication channels between Parks and the Support Center
• Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards
• Uphold a disciplined training approach aligned with our Learning and Development processes and policies
• Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas
• Manages and conducts park assessments for all locations assigned
• Responsible for meeting their market's financial goals
• Conduct interviews and hire management and staff when needed
• Implement strategies to enhance customer satisfaction and loyalty
• Must be capable of disciplining employees and terminating when policies are violated
• Prepares and audits employee's schedules
• Oversee the timekeeping system
• Approve time off for Park Management
• Manages and communicates with all vendors associated with their market
• Ensure Open and Closing procedures are followed at all locations assigned
• Ensure that all rides and facilities are properly maintained and meet safety standards
• Implement safety protocols and conduct regular safety audits
• Coordinate with maintenance teams to address any issues promptly
• Make sure parks are following processes and policies and compliance
• Manages and oversees park openings and closings via remote access
• Conduct audits and participate in investigations alongside other departments
• Conduct Park assessments to ensure compliance, safety, and performance monthly in all Parks
• Walk the floor regularly when visiting parks assigned to monitor there are no unsafe hazards present, and that guests are following the park attendance rules, regulations, and guidelines
• Address customer complaints and concerns promptly and professionally

Qualifications

• Strong understanding of operations, financial management, and customer service
• Developing and implementing strategies for market growth and success
• Leadership skills
• Bachelor's degree (or equivalent) in business administration or related field
• Experience in developing Performance Improvement Plans and Action Plans
• Strong working knowledge of data analysis and performance metrics, using business management software
• Proven experience in a single-unit role is a must, preferred multi-unit role experience
• Good communication skills, customer service skills, and strong conflict-resolution skills

Physical Demands & Work Environment

• Stand, walk, bend, twist constantly
• Frequent travel throughout your markets
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic work environment during peak hours
• Must be able to work in a tight structure
• Work weekends and holidays