District Manager

About the role

The District Manager, New England is responsible for leading multiple store locations to deliver exceptional, customer-first experiences while driving sales, operational excellence, and team development.

This role translates company strategy into actionable plans, removes barriers to performance, and models values-driven leadership that strengthens teams, communities, and overall brand growth reporting to our Regional Vice President.

This role requires a leader who acts with intention, integrity, and a true spirit of ownership. Success in this role is measured not only by results, but by the strength of relationships built — within teams, with customers, and throughout the local communities we proudly serve.

Responsibilities

• Champion a customer-first culture where every interaction reflects genuine hospitality, attentiveness, and care.
• Inspire store teams to build authentic, long-term relationships that drive loyalty and repeat business.
• Serve as a visible, values-driven ambassador of the brand, strengthening local partnerships, events, and community presence.
• Conduct regular store visits to ensure service standards are elevated, consistent, and reflective of the brand’s promise.
• Develop Store Managers and leadership teams through clear expectations, purposeful coaching, and ongoing growth opportunities.
• Recruit and cultivate leaders and employees who embody service excellence and community-minded leadership.
• Provide real-time feedback and thoughtful follow-up that elevates individual and team performance.
• Foster an inclusive, high-performing culture rooted in accountability, respect, and ownership.
• Translate brand strategy into meaningful action at the district level, ensuring alignment with service, growth, and loyalty goals.
• Analyze performance metrics and sales trends to identify opportunities that enhance both financial results and customer impact.
• Partner with Store Managers to set clear priorities and action plans that strengthen service delivery and operational outcomes.
• Lead disciplined payroll and expense management with a focus on thoughtful workforce planning and sustainable profitability.
• Collaborate cross-functionally with corporate partners to communicate field insights, challenges, and opportunities.
• Ensure consistent execution of policies, procedures, and standards that support a seamless and welcoming store environment.
• Maintain exceptional standards in visual presentation, organization, and operational readiness.
• Support new store openings and remodels to ensure smooth transitions and immediate cultural alignment.
• Uphold compliance with company standards and all applicable regulations.

Requirements

• 5+ years of multi-store retail leadership experience.
• Flexibility to travel on a regular basis. Must be able to drive an automobile and travel by train or airplane as needed.
• Valid driver’s license required.
• Flexibility to work mornings, evenings, weekends, and holidays as/when required.
• Bachelor’s degree in Business, Management, or related field (or equivalent experience) a plus.
• Values-driven leader with a strong sense of ownership and accountability.
• Excellent communication, interpersonal, and relationship-building skills.
• High level of integrity, professionalism, accountability, and emotional intelligence.
• Ability to thrive in a fast-paced, evolving environment while maintaining focus on service excellence.
• Proven ability to lead, coach, and develop high-performing, customer-first teams.
• Strong talent management skills, including recruiting, hiring, onboarding, and performance development.
• Demonstrated success driving sales growth, profitability, payroll management, and expense control across multiple locations.
• Solid business acumen with the ability to analyze KPIs, sales trends, and financial reports to inform action plans.
• Deep commitment to elevated customer experience, clienteling, and community engagement.
• Strong operational expertise, ensuring consistent execution of brand standards, policies, and compliance requirements.

Physical Requirements

• Prolonged periods of standing, bending & kneeling.
• Must be able to lift up to 30 pounds.
• Must be able to travel to and navigate various store environments.