District Manager

Effective July 2011, multiple field locations. Executive exemption.

About the Role

The District Manager supports and leads objectives that contribute to a Team Member-oriented, strong Company culture emphasizing customer loyalty and experience, developing diverse high-performing teams, and driving continuous improvement. Responsible for leading and managing an average of 15-20 stores in an assigned district, including hiring, development, supervision, discipline, and safety of direct reports to meet Company objectives. This role trains, coaches, and develops Store Managers in staff development, customer service, inventory management, merchandising, and overall store operating procedures.

Direct reports include Store Managers, Training Store Managers, District Training Managers, Greeters, Field Specialists, and Assistant District Managers.

Responsibilities

• Manages and develops District Support/Store Managers for future growth by providing training, development, and advice using Family Dollar Training programs to ensure store operating standards (customer service, loss prevention, inventory management, merchandising, safety, etc.) are consistently met.
• Manages, oversees, hires, fires, coaches, counsels, and motivates direct reports in the assigned district.
• Meets or exceeds organizational goals related to sales, profitability, and operating costs for the assigned district.
• Provides active, directional leadership to direct reports through development and implementation of programs and operating goals aimed at creating a positive work environment and a team-friendly focus.
• Motivates and empowers direct reports to achieve peak productivity and performance through increased autonomy and decision-making responsibility as appropriate.
• Assists Store Managers with coordinating and evaluating merchandising, operational, and expense control programs.
• Acts as liaison between Store Managers and functional departments to obtain resources, remove obstacles, and provide information.
• Provides necessary reporting and analysis to Operations management on a regular basis.
• Trains, coaches, and develops Store Managers in appropriate staffing levels for current and projected needs using established programs.
• Develops direct reports through succession planning process and tools.
• Manages operations budget, reviews, and interprets financial and operational information as appropriate.
• Coordinates periodic financial and/or operational analyses and prepares financial/business reports for Store Operations regularly.
• Collaborates with Loss Prevention Business Partners to develop and execute business plans to achieve District shrink goals and objectives, including ongoing report analysis and amendments to plans as needed.
• Follows and ensures the implementation of all Company Policies and Procedures.
• Handles all other projects/duties as assigned.

Requirements

• Completion of High School or equivalent; college degree preferred.
• Ability to read, interpret, and explain operational directives (e.g., merchandise schematics).
• Prior district/multi-store management experience in retail, grocery, or drug store environments preferred.
• Financial and retail management skills, including the ability to interpret reporting data, review P&L statements, manage payroll budgets, control expenses, monitor inventory levels, and execute merchandising directives.
• Evidence of building and motivating a team of diverse Team Members.
• Proven leadership and the ability to recruit, develop, and retain top performers.
• Good verbal, written, and interpersonal communication skills, as well as planning, collaboration, and organizational skills.
• Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable as appropriate.
• Ability to travel locally and overnight as needed; valid Driver’s License required.
• Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
• Ability to travel locally and overnight as needed, up to 25%.

Skills

• Customer Focus: Provides and models respectful service; trains, coaches, and develops Store Managers to improve the in-store experience.
• Developing Potential: Recognizes and communicates/coaches developmental opportunities in self and others.
• Performance Management: Regularly reviews performance of direct reports; establishes objectives and monitors/communicates progress.
• Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, monitors process, progress, and results.
• Informing: Provides information people need to do their job and make accurate decisions.
• Results Driven: Pushes self and others to meet/exceed established results.
• Communication Skills: Shares and expresses thoughts clearly through verbal and written communication; exhibits effective listening skills and interacts positively with others.
• Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely, and effective decisions; gathers and analyzes relevant information and takes appropriate action.
• Job Knowledge: Understands how businesses work and keeps up with trends affecting the current job and organization; demonstrates skills and expertise needed for success.
• Relationship Management: Develops effective relationships and works cooperatively as part of a team; builds rapport easily and relates well to all types of people.

Organizational Competencies

• Customer Focus: Dedicated to providing the highest quality products and services to meet or exceed the needs of internal and external customers; makes decisions with end users in mind.
• Results Driven: Takes initiative in work activities with clearly defined end results; prioritizes work appropriately and ensures important tasks are completed expediently.
• Communication Skills: Shares and expresses thoughts clearly and effectively; resolves conflicts cooperatively.
• Problem Solving/Decision Making: Uses sound judgment and knowledge to understand issues and choose the best course of action; looks beyond surface problems to identify root causes.
• Job Knowledge: Keeps up with trends affecting the job and organization; learns quickly and analyzes successes and failures to enhance job performance.
• Relationship Management: Develops effective relationships and works cooperatively as part of a team; defines success in terms of the whole team and recognizes contributions of others.

Full-time position based in Winston-Salem, North Carolina. Note: We are required to obtain specialized licenses for stores selling alcohol and/or tobacco. As a manager, you may need to provide detailed background information to obtain such licenses. Failure to comply or qualify can lead to demotion or separation of employment.