District Manager

About the Role

Concentric is the first national industrial power services organization delivering forklift, critical power, and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER®, improve reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure, and more develop resilience in their power systems while making the energy transition with less risk.

As District Manager, you will develop long-term relationships with an assigned group of customers, connect with key business executives and stakeholders, and manage Technicians at these locations. This position reports to the Regional Service Manager and has 2 or more direct reports.

Responsibilities

• Reliable attendance and punctuality.
• Hiring, training, and performance management of direct reports, including annual merit review and progressive disciplinary action.
• Knowledgeable on day-to-day processes and technology (Field Connect, SSRS).
• Develop long-term relationships with customers and serve as the primary point of contact.
• Build trusted advisory relationships with customer account management, decision-makers, and employees.
• Ensure timely and successful delivery of Concentric solutions according to customer needs and objectives.
• Review quarterly data with every customer, with monthly follow-up.
• Communicate progress of monthly and quarterly KPIs and goals to the internal Concentric team.
• Forecast and track assigned customer account metrics, including managing the profit and loss (P&L) statement.
• Deliver exceptional client service daily, emphasizing customer retention.
• Work with the sales and senior management team to onboard and integrate new customers.
• Grow existing customer relationships and opportunities.
• Encourage and recommend equipment replacement based on supporting data.
• Ensure accuracy of all work completed by Technicians.
• Adhere to OSHA, CAL-OSHA, and Injury and Illness Prevention Plan (IIPP) standards.
• Ensure completion of all company safety and other training requirements.
• Manage compliance with customer safety policies.
• Implement and manage inventory controls and ordering processes.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A scorecard reflecting performance in areas such as Technician efficiency, Work in Process, safety, PM Completion, and Inventory Variance.
• Management observation regarding professionalism, attitude, diligence, team contributions, ability, and willingness to learn new skills.
• Other key performance measurements as determined by the direct supervisor.

Requirements

• High School or GED Diploma required; prefer an associate degree from an approved two-year college or university or equivalent experience.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Knowledge of service and repair for forklift or other types of automated equipment.
• Strong communication, problem-solving, and analytical skills.
• Ability to organize work and work independently with limited supervision.
• Ability to work with individuals from diverse backgrounds and across multiple locations.
• Ability to clearly articulate ideas (both written and verbal) to internal and external customers and listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments.
• Ability to adapt to a fast-changing environment.
• Experience in the material handling industry is preferred but not required.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Must pass a background check and drug screen.
• Must maintain a valid Driver’s License.
• Must be able to travel up to 75%, with occasional overnight travel.

Benefits

• Competitive pay, plus incentive opportunities and overtime potential for hourly employees.
• Three medical plan options with employer premium contribution starting on day one.
• Employee-paid dental and vision insurance starting on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage starting on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time employees receive a total of 128 hours of Paid Time Off (PTO) annually.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring from industry experts.
• Advancement opportunities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit or stand for up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stand, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 75 pounds.
• May be required to wear approved Personal Protective Equipment (PPE) and maintain a high level of self-awareness about surroundings.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Ability to stare at a computer screen for up to 8 hours a day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in a customer facility location or office space.
• Noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.