District Manager

About the role

We are hiring an experienced District Manager to lead three high-volume Ben & Jerry's scoop shops in New Jersey. This is a hands-on, multi-unit leadership role for someone who thrives in fast-paced food or retail environments, holds teams accountable, and drives results through people and process.

Responsibilities

• Daily operations across three locations: staffing, scheduling, training, and execution
• Coaching and developing 25-40 team members, including shift leads and managers
• Running the EOS operating cadence: Level 10 meetings, Rocks, Scorecards, and accountability structures across your shops
• Being present and hands-on during peak periods -- stepping in wherever the team needs you
• Holding brand standards for guest experience, food safety, cleanliness, and equipment
• Managing end-to-end cake orders, catering, and local events -- meeting deadlines and maximizing revenue
• Inventory management, labor costs, payroll accuracy, and expense control
• Reviewing performance data, identifying issues, and bringing solutions to leadership

Requirements

• 3+ years of multi-unit leadership experience in food service, hospitality, or retail -- managing multiple locations simultaneously, not sequentially
• Demonstrated experience leading through managers (not just leading frontline teams directly)
• Proven ownership of labor, food cost, and P&L at the multi-unit level
• Familiarity with EOS (Entrepreneurial Operating System) -- ideally having worked in an EOS-run organization; at minimum, genuine curiosity and willingness to adopt it fully from day one
• Strong communicator who gives clear, direct feedback and follows through
• Comfortable with data: reading reports, identifying trends, and acting on numbers
• Reliable transportation and ability to travel locally between three NJ locations

Qualifications

• Have run weekly accountability meetings with your management team and can describe how you tracked performance against goals
• Know what a Scorecard, Rock, and L10 meeting are -- or are hungry to learn
• Can describe a time you turned around a struggling location through coaching, not just presence
• Lead by example without micromanaging -- your managers run the shop; you develop them to run it better
• Take ownership when things go wrong and can articulate what you changed as a result

Skills

• Strong leadership skills
• Excellent communication and interpersonal skills
• Data analysis and reporting proficiency
• Ability to manage multiple priorities and adapt to changing circumstances
• Experience with inventory management and financial reporting

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off: 2 weeks accrued annually, 1 week rollover
• Mileage Reimbursement between locations
• Clear growth path within a values-driven, expanding franchise organization

Pay

$70,000-$75,000 base

Schedule

Full-time
52 hours per week -- flexible schedule based on business needs

Work Environment

• Reports to COO (chief of operations)
• Nights, weekends, and holidays required
• Travel between Hoboken, Ridgewood & Riverwalk (mileage reimbursed)