District Manager

About the role

The District Manager (DM) reports directly to the Regional Vice President (RVP) and is responsible for 10-15 stores within a designated geography. The DM ensures the delivery of shared Key Performance Indicators (The Acuity Way) and the Customer Service Model (S.E.R.V.E.). The role focuses on implementing key programs for store teams to balance driving top-line sales while protecting bottom-line profitability. AEG’s philosophy emphasizes driving results through talent, and the DM is responsible for creating a "Culture of Talent" within the District.

Responsibilities

• Build plans to deliver profitable district sales measured by Acuity Way focuses.
• Ensure the delivery of the S.E.R.V.E. model and Net Promoter Score.
• Foster strong working relationships between practice managers and ODs through regular co-planning and collaboration with P.C. Doctors.
• Proactively recruit, hire, train, develop, motivate, and retain top talent.
• Lead the integration of newly acquired businesses and assist with aligning them to the AEG common platform (Acuity Way, Lab, Acuity HD Lenses, Warranty, Labor Scheduling, People, Accounting, IT, Managed Care, etc.).
• Ensure adherence to all operating policies and procedures, including merchandising, store presentation, sales transactions, and utilization of sales strategies and resources.
• Execute inventory management, loss prevention, and discounting policies.
• Provide assistance with operations-related projects as needed.

Requirements

• College degree preferred and/or a strong track record of achievement in multi-store store operations.
• Optical industry experience is preferred but not required.
• Ability to effectively collaborate, gain alignment, and lead multiple brands across the organization.
• Works well under pressure, meets deadlines, and is highly organized and responsive.
• Operates well in ambiguity and uses sound judgment.
• Strong people, communication, and development skills.
• Ability to travel 50-75% of the time.