District Manager 0617

About the Role

The district manager oversees operations of assigned stores, serving as the immediate supervisor of store managers. This role ensures each store operates as a profit center, demonstrates sales growth, and follows all policies and procedures to maintain economical and efficient operations. The district manager has full authority to hold managers accountable and will report recurring operational problems to company management.

Responsibilities

• Coordinate weekly outside sales call schedules and review monthly call summaries; make sales calls with store manager as needed
• Ensure all team members are properly trained and provide friendly, professional service to all customers, including implementing installer service specialists and counters where appropriate
• Ensure all stores participate in and support retail programs and sales promotions
• Implement and enforce customer service programs including Hi-5, Dialing for Dollars, Image Maker, Price Low/Sell High, Related Sales, Low Price Guarantee, and weekend customer service huddles
• Utilize the You Rock Program to recognize and award Box 4 performers
• Audit store operational performance procedures on District Manager Monthly Game Plans, Semi-Annual Check Sheet, and weekly M.A.P.
• Assist managers in establishing installer customer pricing and walk-in pricing with Sales and Pricing Departments to ensure competitiveness while maximizing profit opportunity
• Closely manage noncompetitive price overrides and price matches to ensure validity and maximum profitability
• Serve as liaison between stores and DC/office management to resolve operational problems
• Assist managers in organizing management communications including Team Weekly, To Do List, Price Bulletin, and email to ensure timely implementation of directions
• Promptly follow up and solve communication and compliance issues from an organizational standpoint
• Assist store managers in scheduling to provide appropriate staffing levels; evaluate Store Payroll Percentages daily, biweekly, and at month-end
• Manage hiring, dismissal, and performance evaluations for all district team members
• Support Human Resources Department in handling personnel matters
• Reduce turnover and increase productivity through Hiring Guidelines, training programs (Right Track, LMS, Assistant Manager Certification, Store Manager Development), and Career Development Discussion Program
• Promote O'Reilly culture through direct interaction with store team members
• Ensure all team members are properly oriented and trained via LMS and Right Track Training; maintain a trained Training and Safety Coordinator at each store
• Minimize team member accidents and related expenses with safety as a high priority
• Assist managers in establishing proper in-store merchandising procedures to keep planograms, To Do List items, and pricing current
• Maintain all store areas (internal and external) at satisfactory levels as outlined on Image Maker, Monthly Follow-Up, and Monthly/Semi-Annual Performance Reviews
• Manage monthly stock adjustments, recalls, overstock removal, and routine inventory maintenance within allotted timeframes
• Evaluate inventory control procedures including stock orders, backorders, return and core procedures to prevent inventory errors
• Work with Inventory Control Department to maximize inventory turnover while maintaining adequate coverage
• Oversee credit and collections efforts and ensure company credit policies are followed; communicate with credit manager and sales department to resolve collection issues
• Ensure compliance with all security policies/procedures for inventory accuracy, cash handling, daily deposits, and invoice control
• Involve management and team members in loss prevention including shoplifting prevention
• Ensure buildings and delivery vehicles are secured at closing with adequate lighting
• Ensure timely minor repairs and service work; verify through Quarterly Vehicle Inspection Sheets
• Consult regional manager on major repairs and truck replacements
• Conduct Store Managers' Meetings as needed and follow Corporate RM Conference Calls/Meetings
• Spend a minimum of one day every three weeks in each store to complete performance reviews; include account of these calls on Monthly Call/Expense Report
• Submit schedule for upcoming week to regional assistant by Friday and update voice mail greeting daily

Qualifications

• Minimum one year experience in O'Reilly field store operations at the manager level
• Excellent verbal and written communication skills
• Manager Development Program module completion
• ASE Certification desired

Pay

Compensation pay range $57,784.00 - $72,000.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Competitive wages and paid time off
• Stock Purchase Plan and 401k with employer contributions starting day one
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth with promote-from-within philosophy