District 4 Endpoint Technician II - Regional IRC Manager (61036929)

About the role

Serves as the Regional Information Consultant (IRC) Manager for District 4 and District 5, covering Cherokee, Chester, Chesterfield, Darlington, Dillon, Fairfield, Florence, Georgetown, Horry, Lancaster, Marion, Marlboro, Union, Williamsburg, and York counties.

Responsibilities

• Manages the deployment, maintenance, and support of SCDOT Information Technology devices, including desktops, laptops, tablets, printers, and telephone systems and services (including cellular).
• Supervises IRC subordinates, including training, scheduling, and prioritizing their daily work.
• Ensures that all work schedules, installations, repairs, upgrades, etc. are done in a timely and orderly manner and according to SCDOT policy and procedures.
• Supervises installation, maintenance, and support of all computers, printers, tablets, and other IT equipment across and throughout the assigned region.
• Enforces policies and procedures for inventory control of all IT equipment and purchases.
• Supervises surplus of equipment in accordance with SCDOT and state policies.
• Manages regional area cell phones and assists with all telephone services as needed.
• Coordinates with Lead IRC and IT Security Manager to ensure that Security Operations Center (SOC) events are managed according to standards and procedures.
• Works with District Engineering Administrators (DEAs) and all IRCs in the region to ensure IRC staffing resources are available.
• Works with DEAs and users to develop and determine IT needs and makes recommendations for management.
• Ensures IT training needs of SCDOT personnel are addressed and training is scheduled as needed.
• Interviews and selects personnel for IRC positions in the region.
• Evaluates employee performance and supervises training for all subordinates.
• Performs other related duties as assigned.

Requirements

• A bachelor's degree and three and one-half (3.5) years of experience in automated information or communication system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence.
• A valid motor vehicle operator's license is required.

Physical demands

• Sitting or standing at a desk for extended periods and working on a computer.
• May be required to lift up to 30 lbs.
• May be required to work outside normal business hours.
• Regular travel throughout the assigned region.