Distribution Dispatcher

Essential Duties and Responsibilities

• Recognizing and expediting the routing/notification of emergency orders to insure proper response (KPIs).
• Providing proper documentation or explanation when goals are not met.
• Initiating contact with outside agencies during various emergency events, including the Fire Department, Health Department and other utilities.
• Prioritizing and routing of customer and internally requested work orders to field personnel.
• Documenting service outages and initiating customer notifications through the Admin Tool.
• Respond to external customer calls addressing customer inquiries, complaints, and needs.
• Respond and initiate internal customer calls (Contact Center, Supervision, Crews, Servicemen) addressing work orders, routing, and staffing needs.
• Process back office work to include, but not limited to; Indiana 811 locate requests, wastewater reports, customer work order routing, response to customer and field employee calls and inquiry and the processing of improper International Fuel Gas Code compliance tag conditions.
• Fill in for Senior Dispatcher (overtime calls and emergency alerts/communications).

Required Qualifications

• A high school diploma or GED equivalent and/or combination of education and experience related to Human Relations and Communications.
• Excellent written and oral communication skills.
• Must be able to respond and react to changing work environments relating to workload management and utility emergency events.
• Must have the ability to work on-site, remotely or from home.
• Maintain a suitable remote or homework environment during work hours.
• Flexibility to work various shifts that may include nights, weekends and holidays.
• Available to work a reasonable amount of overtime including extending hours.
• Must possess good organizational skills.
• Must pass and participate in the random Drug & Alcohol program in accordance with Pipeline Hazardous Material Safety Administrative 192 requirements.
• Familiar with Microsoft Office products, preferably Outlook, Excel and Word.

Other Qualifications That Are Helpful...

• Minimum 3 years of experience in Customer Contact Center or equivalent experience.
• Dispatch experience preferred.
• Leadership experience preferred.
• Computer experience, including but not limited to, Microsoft Office, customer information service system, ESRI (mapping tool), Indiana 811, INFOR (Sewer Utility Software) and computer aided dispatching system (CAD).
• Computer experience, including but not limited to a Customer Information System (CIS), Geographic Information System (GIS), Maintenance Work Order applications (WAM, INFOR) and Computer-Aided Dispatching application (CAD).
• Ability to understand and experience to operate electronic equipment, such as a two-way radio communications system, telephone equipment.

What Citizens Energy Group Can Offer You

• A competitive salary and great benefits including Health, Dental & Vision Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short-Term Incentive Plan (STIP) Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union PTO and Paid Holidays
• Position onsite and might be eligible for partial remote work schedule after training period

Work Hours

• Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site.
• Shifts may vary between 8, 10 and 12 hours.

Salary

Minimum $48,800, (Grade 5)

Deadline to Apply

August 11, 2026

Citizens is a drug-free, Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.