Distribution Center Supervisor

About the role

The Distribution Center (DC) Supervisor oversees all Distribution employees at their assigned location. This hands-on role ensures safe operations related to inventory management, wireless warehouse management system (WWMS), packaging, material movement and storage, shipping, receiving, inventory physical counts, and local product delivery in support of Sales, Customer Service, and other interdepartmental needs. The role may also assist in facilities management and machine and equipment repair as needed.

Responsibilities

• Manages daily distribution operations to support corporate goals and objectives while meeting or exceeding Key Performance Indicators (KPIs).
• Provides supervision, coaching, counseling, training, and cross-training; assigns and disciplines direct reports and assists with indirect reports as needed.
• Creates, updates, and implements work instructions and procedures as prescribed by the Quality Management System (QMS).
• Reviews and adjusts WWMS and ERP (Enterprise Resource Planning) settings, including shipping, receiving, put-away, pick, and replenishment methods to optimize performance.
• Trains and delegates the safe usage of warehouse equipment such as ladders, pallet jacks, hand trucks, platform trucks, forklifts, and personnel lifts.
• Maintains and manages storage areas by organizing floor space, adhering to storage design principles, and recommending LEAN warehousing improvements.
• Develops product awareness and knowledge to assist customers, provide personnel training, and support inventory management and stocking recommendations.
• Oversees customer-specific package labeling and value-added services.
• Maintains a clean and organized work environment, including building and ground maintenance.
• Operates and/or repairs leased machines and equipment, either at the DC or in the field.
• Supervises delivery schedules, fleet vehicles, and local delivery shipments.
• Makes ongoing recommendations for continuous improvement to management.
• Ensures project/department milestones and goals are met while adhering to company policies and procedures.
• Assists with answering phones, taking customer orders, processing orders, processing payments, and other customer service-related duties as applicable.
• Participates in facilities management as needed.
• Performs all other duties as assigned.

Requirements

• High School diploma or equivalent (required).
• ERP, Transportation Management, or Shipping Software experience (required).
• Associates Degree or higher (preferred).
• LEAN or Six Sigma training (preferred).
• OSHA 10 Hour training (required within 1 year of employment).
• First Aid or First Responder training (preferred).

Experience

• 2-3 years of previous distribution-related experience (required).
• 1-3 years of leadership experience (preferred).
• ISO-9001 or similar Quality Management System experience (preferred).
• Mechanically inclined with the ability to troubleshoot facility or manufacturing equipment (preferred).

Skills

• Forklift trained (preferred).
• Ability to stand for extended periods.
• Ability to consistently lift up to 49 lbs. from floor to chest level with or without accommodation.
• Strong communication and articulation skills.
• Ability to work in high-temperature conditions, especially during summer (warehouses are not air-conditioned but fans are provided).
• Ability to work effectively with team members from diverse disciplines and communication styles.
• Strong interpersonal and leadership skills, both written and oral.
• Ability to handle multiple situations, sometimes simultaneously.
• Strong organizational and time-management skills, including multitasking.
• Willingness to seek knowledge and remain humble.
• Strict adherence to company policies and procedures.
• Accurate and timely transaction processing with professional integrity.

Development Opportunities

• Eligible for LEAN Training after 6 months on the job.