Distribution Application Support Analyst Associate
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.
About the role
This position will provide primary front-end support for Transmission Maximo, Distribution Maximo, Outage Management System (OMS) Maximo, Worktech Time, Work and Asset Management Transformation (WaAM), Patrolman app, and the TMAX app (Transmission Maximo-related application). The role involves guiding Oncor Information Technology, Technology Support personnel, field operations, and other departments to ensure data accuracy, sustainability, and accessibility. The successful candidate must possess excellent communication, reporting, analysis, and troubleshooting skills and will provide direct input into regulatory reporting and strategy development. This role will report to our Downtown Fort Worth Corporate Office 3-4 days a week.
Responsibilities
- Provides functional support and oversight of applications via direct interaction with Transmission and Distribution end users.
- Assists in initial triage and daily documentation of all reported incidents.
- Provides daily logging of all end user interactions derived from phone call and email requests in JIRA.
- Supports all reporting, tracking, testing, and implementation of application and system issues.
- Interfaces effectively with various individuals throughout Transmission, Distribution, Asset Management, Finance and Accounting, Technology, and contractor organizations in support of user interface, reporting, data analysis, problem solving, and strategy development.
- Analyzes electrical drawings for Quality Assurance/Quality Control (QA/QC) of asset information.
- Develops and implements training materials and programs for end users.
- Applies problem-solving skills to non-routine and complex assignments in a varied technical environment.
- Performs all essential aspects and functions of the job, as well as any other specific job requirements.
Requirements
- High School diploma, GED, or equivalent is required.
- 1 or more years of experience using the aforementioned applications or equivalent relevant experience in application support, systems operations, or a related technical environment is required.
Skills
- Knowledge of transmission or distribution electrical systems.
- Proficient in Microsoft Office.
- Adaptive and comfortable with rapidly changing objectives.
- Excellent application support management skills.
- Experience translating data into actionable information.
- Excellent oral communication, effective writing, negotiation, and consensus-building skills.
- Proficient with Oncor’s Transmission, Distribution, or OMS Maximo instances.
- Ability to read electrical one-line diagrams is preferred.
Benefits
- Annual incentive program.
- Competitive health and welfare benefits (medical, dental, vision, life insurance).
- Wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
- 401k with dollar-for-dollar company match up to 6%.
- 401k match for student debt program.
- Cash balance pension plan.
- Adoption Assistance.
- Mental health resources.
- Employee resource groups.
- Tuition reimbursement.
- Competitive vacation, 10 company holidays and 2 personal holidays.
- Paid parental leave.
- Salary continuation for up to 6 months for approved employee illness or injury.
- Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.
Pay
Salary Range: $64,687 - $86,249