Distribution Administration Manager - Channel Sales - USA

About the role

The Distribution Administration Manager - Channel Operations is a fully dedicated administrative and operational role responsible for managing the end-to-end business relationship between Vizrt and its distributor partner.

Responsibilities

• Serve as the primary operational liaison between Vizrt and the distributor
• Maintain structured communication cadence with distributor leadership and operational teams
• Ensure alignment between Vizrt channel strategy and distributor execution
• Manage governance of operational processes, reporting standards, and business rules
• Track execution of agreed sales, marketing, and operational activities
• Identify and escalate operational risks, gaps, or misalignment
• Coordinate daily and weekly alignment between SDR, Technical Sales Specialist, and distributor teams
• Ensure SDR-generated leads are properly routed, tracked, and followed up within distributor ecosystem
• Ensure Technical Sales Specialist engagement is aligned with active qualified opportunities
• Facilitate structured handoffs between SDR → Distributor → Technical Specialist → Sales execution teams
• Ensure no breakdowns in lead flow, qualification, or technical engagement processes
• Own daily, weekly, and monthly operational reporting for distributor performance
• Support Revenue Operations team and give input to Power BI dashboards for: Sell-through (sales-out), Inventory levels and product run rates, Forecast vs actual performance, Pipeline and demand trends (in coordination with SDR data)
• Ensure data accuracy and consistency across distributor reporting inputs
• Provide operational insights to Vizrt leadership for decision-making
• Facilitate monthly order and forecast alignment meetings with distributor purchasing and sales teams
• Compare distributor forecast with Vizrt forecast and identify variances
• Ensure purchase order timing aligns with agreed monthly planning cycle
• Support demand planning through data-driven insights from SDR pipeline and historical sell-through trends
• Track product demand trends and inform inventory planning decisions
• Monitor distributor inventory levels and product availability
• Provide daily visibility into inventory status and run-rate performance
• Identify potential supply risks or overstock situations
• Coordinate with Vizrt operations teams to support demand-supply alignment
• Ensure inventory insights are integrated into forecasting discussions
• Ensure proper lead routing according to channel rules and partner prioritization model
• Enforce lead assignment structure: Platinum partners prioritized, Gold partners assigned based on geography when needed
• Ensure SDR leads are properly distributed to distributor and reseller ecosystem
• Maintain compliance with lead-sharing policies (including merchant reseller exceptions for ProTek renewals)
• Track lead lifecycle governance and follow-up accountability
• Manage monthly tracking of: ProTek renewals, Standard renewals, Refunds, Returns
• Coordinate renewal visibility between SDR, distributor, and Vizrt stakeholders
• Support operational resolution of customer lifecycle issues
• Coordinate weekly marketing alignment between distributor marketing and Vizrt demand generation teams
• Support execution of distributor marketing initiatives and regional trade shows
• Ensure SDR campaigns and Technical Specialist enablement activities are aligned with marketing execution
• Track effectiveness of channel marketing programs and feedback loops
• Support Quarterly Business Reviews (QBRs) with distributor leadership
• Prepare performance reporting and insights for QBRs
• Facilitate annual distributor sales meetings and off-site planning sessions
• Ensure action tracking and follow-up from all business reviews
• With SDR - Channel Distribution: Ensure SDR pipeline is properly tracked, routed, and followed up
• Provide visibility into distributor responsiveness and lead conversion
• Support feedback loop on lead quality and channel engagement effectiveness
• With Technical Sales Specialist - Channel Enablement: Coordinate technical engagement scheduling and opportunity alignment
• Ensure Technical Specialist involvement aligns with qualified opportunities
• Track technical validation outcomes and ensure operational follow-through
• With Distributor Teams: Act as primary operational interface for sales, purchasing, and marketing teams
• Ensure execution of agreed business processes and reporting requirements
• With Vizrt Internal Teams: Provide structured operational insights to Sales, Product, and Channel leadership
• Support alignment between channel execution and corporate strategy

Qualifications

• Strong background in sales operations, channel management, or business administration
• Excellent organizational and process management skills
• Strong analytical skills with experience in reporting tools (e.g., Power BI)
• Ability to manage multiple stakeholders across complex channel environments
• High attention to detail and data accuracy
• Strong communication and coordination skills
• Experience working in distributor or channel-based business models
• PREFERRED: Experience in broadcast, ProAV, or technology distribution environments
• FAMILIARITY: With CRM systems (e.g., Salesforce, NetSuite)
• Understanding of SDR and technical sales operating models
• Experience in demand planning, forecasting, or supply chain coordination

Skills

• Structured and process-oriented
• Ownership and accountability for operational excellence
• Data-driven decision maker
• Calm, reliable operator in complex multi-stakeholder environments
• Strong communicator with ability to enforce process discipline
• Collaborative and team-oriented mindset

Benefits

A comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans
• Paid Time Off: Generous vacation days, sick leave, and holidays
• Professional Development: Opportunities for ongoing training