Display Technology Manager

Role Overview

Samsung Electronics America is seeking a highly motivated and experienced Manager of Sales Systems & Planning to join the Sales Strategy & Operations team in Plano, Texas. The role leads strategic systems operations and planning with a focus on process improvement, cross‑functional project management, and vendor governance, partnering with Finance, IT, Security, Sales leadership, and other stakeholders to deliver scalable operational solutions and drive AI system and process adoption.

Responsibilities

• Own the end‑to‑end lifecycle of the B2B technology stack, including annual planning, budgeting, and contract management across all platforms and vendors.
• Maintain real‑time visibility into contract milestones, renewal timelines, and vendor commitments through a centralized renewals management framework.
• Lead vendor negotiations, managing commercial terms, service agreements, and ongoing relationships in alignment with organizational objectives and procurement policies.
• Develop and present systems reporting and executive‑level dashboards to communicate contract status, spend analysis, and technology portfolio health to senior leadership.
• Build and maintain a forward‑looking technology roadmap that aligns platform capabilities with business goals and identifies opportunities to consolidate, upgrade, or replace tools.
• Continuously evaluate the technology landscape to identify best‑in‑class solutions that drive efficiency, scalability, and competitive advantage across sales operations.
• Serve as the internal subject matter expert on the existing technology stack, ensuring tools are utilized to their fullest potential.
• Lead the identification, evaluation, and adoption of AI‑powered tools and platforms that enhance sales operations workflows and productivity.
• Research and surface AI features embedded within existing tools, driving their activation and adoption across relevant teams.
• Establish a repeatable framework for assessing and piloting emerging AI technologies, keeping the organization at the forefront of innovation.
• Conduct strategic analysis to identify process gaps and lead structured process improvement initiatives from discovery through implementation.
• Serve as end‑to‑end project manager for systems and process improvement initiatives, owning planning, status tracking, risk management, and stakeholder communication.
• Lead cross‑functional project initiatives through all phases, including requirements gathering, system implementations, UAT coordination, and structured rollouts.
• Facilitate recurring program reviews to ensure alignment across stakeholders on milestones, deliverables, and escalation paths.
• Lead change management activities following the introduction of new systems, tools, or processes, ensuring stakeholder alignment, team training, and smooth adoption.
• Develop enablement materials and communication plans that support successful technology transitions and drive sustained user adoption.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
• 6+ years of experience in Sales Operations, Revenue Operations, or a comparable discipline.
• Demonstrated experience managing end‑to‑end projects with cross‑functional stakeholders.
• Experience with system migrations and process improvement methodologies.
• Strong analytical and reporting skills; proficiency with project management and BI tools.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to executive audiences.
• Experience with AI systems or process adoption (preferred).
• PMP certification or equivalent project management credential (preferred).

Benefits

• Medical, Dental, Vision, Life Insurance
• 401(k) retirement plan
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• MBO bonus compensation based on company, division, and individual performance
• Additional benefits and programs available to regular full‑time employees