Dispensary Manager

About the role

The Dispensary Manager is responsible for ensuring the efficient operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Assistant Dispensary Manager, Inventory team, and all Dispensary Associates with the goal of improving KPI’s and revenue. The Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative and time management skills. The Dispensary Manager is responsible for upholding the mission and values of the company and ensuring that his/her team always delivers Member Service Excellence.

Responsibilities

• Ensure all members of the facility deliver a superior level of customer service in person, on the phone or through electronic communications.
• Oversee and manage efficient and compliant operations including but not limited to inventory management, cash management, employee scheduling, member in-take, and overall record keeping
• Ensure proper training of all dispensary personnel on SOPs, customer service expectations, cannabis 101, and key compliance regulations, and hold accountability fairly and consistently when standards are not met
• Monitors product selection, assortment and sales trends and partners with buyer and manager to flag any revenue opportunities
• Analyze business results to strategize and enable achievement of KPI’s including but not