Dispensary General Manager

Position Overview

We are seeking a highly motivated and experienced Dispensary General Manager to lead our Somerville, MA dispensary through an exciting period of growth and transition. This is a unique opportunity for an experienced retail leader to play a pivotal role in bringing the EMBR brand, operational standards, and guest experience to a new market.

Key Responsibilities

• Drive sales performance by executing promotions, merchandising initiatives, and customer engagement strategies.

• Analyze key performance indicators (KPIs), including sales, labor, average basket size, conversion, inventory variance, and profitability to identify opportunities for growth.

• Manage daily sales reporting, cash handling, and reconciliation of all financial transactions.

• Ensure accurate daily bank deposits and maintain strict cash accountability procedures.

• Develop and manage store budgets while controlling labor and operating expenses.

• Partner with Regional Leadership to execute strategic initiatives that improve operational efficiency and financial performance.

• Oversee all day-to-day retail operations while maintaining the highest standards of cleanliness, organization, and professionalism.

• Ensure compliance with all Cannabis Control Commission (CCC) regulations, company SOPs, and all applicable state and local laws.

• Maintain inventory accuracy through routine cycle counts, audits, reconciliations, and proper METRC inventory management.

• Ensure all security, safety, and operational procedures are consistently followed.

• Identify operational opportunities and implement solutions that improve efficiency and enhance the customer experience.

• Foster a guest-first culture focused on education, hospitality, and exceptional service.

• Address customer concerns promptly, professionally, and with a solution-oriented approach.

• Continuously coach the team to deliver an outstanding retail experience that reflects the EMBR brand.

Qualifications

• Must be 21 years of age or older.

• Bachelor's degree in Business Management, Business Administration, or a related field preferred.

• Minimum of five (5) years of progressive retail management experience, including at least two (2) years leading a high-volume retail operation.

• Previous cannabis retail management experience strongly preferred.

• Thorough understanding of Cannabis Control Commission (CCC) regulations and cannabis retail compliance preferred.

• Proven track record of driving sales growth, operational excellence, and team development.

• Strong financial acumen, including budgeting, forecasting, labor management, inventory control, and reporting.

• Excellent leadership, communication, conflict resolution, and coaching skills.

• Strong organizational skills with exceptional attention to detail.

• Ability to adapt quickly, lead through change, and perform effectively in a fast-paced environment.

• Proficiency with retail POS systems, Microsoft Office, and inventory management software.

• Ability to work evenings, weekends, and holidays as business needs require.

Benefits

• Competitive salary

• Performance-based bonus opportunities

• Employee discount on products

• Paid Time Off (PTO)

• Medical, Dental, and Vision Insurance

• Accident and Life Insurance coverage

• Opportunities for professional growth and career advancement