Dispatcher/Tier 1 Support Tech

About the role

We are looking for a personable, smart, organized and super-patient person to work in a very fun and laid back, but still very busy office environment. We want the right balance of diligence, critical thinking, patience, caring, and personality. Also, you must love technology!

Requirements

• Very high level of organization skills and diligence
• Very high level of compassion
• Very high level of punctuality
• Ready and willing to laugh and joke around
• Able and excited to learn computer-related skills
• A desire to be a part of a team at a quickly growing small business with the goal to help it grow to its full potential
• Ability to deal with customers who don't know all the things you do, who are slower or don't understand everything the first time, and who generally rely on you to guide them through things in a patient and meaningful way
• A great personality, upbeat attitude, and a real desire to help people, provide a great service and fix things.

Skills

• Loves people and wants to help them
• Understands that sometimes things break and that it's not anyone's fault
• Knows that stress can cause people to be angry sometimes... It doesn't bother you because you know that when they are angry it is because they are fearful
• Is a calming influence in the world and you don't sweat the small stuff
• Tells clients the whole story and helps them understand the technology options available to them so they can make informed decisions based on how they work and what best fits their needs
• Passionate about helping grow a company focused on real people providing exceptional support to real people
• Proud of the fact that we don't do spit and duct tape solutions
• Understands that you are a key ingredient to success

Benefits

• Good pay
• Bonus opportunities galore
• Random acts of kindness regularly occurring
• A good office space in Charlottesville VA

Pay

Commensurate with experience

Schedule

Monday to Friday