Dispatch Support Specialist
About the role
Urban Park Services is seeking a Dispatch Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The position applies dispatch support specialized execution within parking service operations to live work, making accuracy and traceable follow-through more important than superficial speed.
How success shows up: the role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.
Responsibilities
- Review available case history before responding to help the team maintain the Dispatch Support Specialist workflow.
- Resolve routine issues within approved authority to maintain workflow continuity.
- Document commitments and next actions to track workflow progress.
- Escalate complex cases with sufficient context for the next owner to ensure seamless handoffs.
- Handle assigned customer or client requests to coordinate workflow effectively.
Role Fit
- Use case documentation and ticket management confidently in dispatch support operations.
- Apply specialized execution without losing track of exceptions, owners, or deadlines.
- Document dispatch and scheduling support decisions clearly for team understanding.
- Exercise sound judgment in case management, especially when escalation is required.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.