Dispatcher - Temporary

Job Summary

The Dispatcher is responsible for coordinating the flow of incoming and outgoing information by answering calls and directing information to the appropriate channels. Duties & Essential Job Functions:

• Provides assistance to customers by answering questions, providing information and determining the appropriate response to each situation.
• Activates response to health and safety concerns by monitoring communication equipment; notifying appropriate internal and external officials and departments.
• Maintains control logs for keys, radios, gas cards, evidence lockers, towed cars; maintaining lost and found items.
• Monitors field personnel by listening and responding to radio activity; conducting welfare checks; implementing appropriate action.
• Documents information by imputing and retrieving data and producing reports from automated system.
• Coordinates security procedures by monitoring security cameras; documenting license plates, warrants and/or driver’s licenses with external agencies.

Required Education & Experience

• A high school diploma or GED equivalent.
• One year of dispatching or related experience.

Preferred Education & Experience

• None preferred.

Knowledge, Skills & Abilities

• Knowledge of office techniques.
• Knowledge of record keeping techniques.
• Knowledge of organization techniques.
• Knowledge of customer service techniques.
• Knowledge of department specific computer software.
• Knowledge of specific job related programs.
• Knowledge of security procedures.
• Knowledge of problem solving techniques.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to operate a computer.
• Ability to prioritize and multitask in emergency situations.
• Ability to work well under stress.

T.C.U. Core Competencies

• Definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With Or Without Accommodations)

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment

• Indoors and sedentary.
• Subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• No harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement

• Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace.
• TCU treats applicants and employees with fairness and respect.
• TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community.
• TCU is an equal opportunity employer and follows all applicable employment laws.
• TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.