Dispatcher (Temporary)

About the role

Do you enjoy helping others? Are you able to multitask and work under pressure? As a dispatcher, you will quickly receive and interpret information while handling multiple, simultaneous demands involving traffic hazards, weather events, crashes and other emergency situations. With your decision making skills, you will help keep our field crews safe and improve the safety and mobility for Oregon travelers.

Responsibilities

• Monitor transportation system conditions, radio communications and weather conditions using software and equipment.
• Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system.
• Implement incident and weather related response plans.
• Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes including dispatching staff and equipment.
• Monitor and test device status and the operation of backup systems.
• Review and stay up to date on statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems.
• Handle multiple conflicting priorities that sometimes involve life threatening situations and communicating with the public often under confusing or crisis conditions.
• Work day shifts, swing shifts, flexible shifts, alternating shifts, nights, weekends, extended hours and on holidays.
• Pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.

Minimum Qualifications

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
• One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
• Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
• Note: Candidates are not required to meet the position’s minimum qualifications to be considered.

Special Qualifications

• Ability to complete a “Test Genius” test, which will test skills including typing, map reading, memory recall and data entry.
• Must become LEDS certified and maintain current certification within 90 days of hire.

What We’d Like To See

• Experience communicating with different people and groups including city, county, policy, fire, the media, towing companies, maintenance staff and the public.
• Experience working in a team environment.
• Experience operating a computer and learning a variety of systems, programs and software.
• Experience taking initiative and working independently.

Benefits

• Work/life balance.
• 11 paid holidays a year.
• Flexible work schedules.
• Paid leave.

Pay

Comprehensive and equitable base salary offer within the listed range of $4,312 - $5,988 (non-PERS monthly salary). Salary determination will be based on submitted application materials. If PERS eligible, the salary range increases by 6.95%.