Dispatcher Service Order 2nd Shift
J&J Worldwide Services · Bethesda, MD · 2 days ago
OTHR$27.78/hrFull-time
About the role
This role involves receiving, recording, and distributing work orders to service crews upon customers' requests for service.
Responsibilities
- Records information such as name, address, article to be repaired, or service to be rendered.
- Prepares work order and distributes to service crew.
- Schedules service call and dispatches service crew.
- Calls or writes customer to ensure satisfactory performance of service.
- Keeps record of service calls and work orders.
- May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
- Performs other duties as assigned.
Requirements
- Minimum of one (1) year experience in a dispatch or similar customer service center position.
- Strong written and oral communication skills in English.
- Ability to learn and master DMLSS-FM program.
- Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
- Strong decision-making and analytical skills.
- Strong work ethic and team player mentality.
Knowledge, Experience and Skills
- Minimum of one (1) year experience in a dispatch or similar customer service center position.
- Strong written and oral communication skills in English.
- Ability to learn and master DMLSS-FM program.
- Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
- Strong decision-making and analytical skills.
- Strong work ethic and team player mentality.
Work Environment
- Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
- Be able to lift 25 lbs.
- Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.
Pay
The rate for this position is $27.78.
Schedule
N/A
Benefits
This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements.