Dispatcher/Service Admin
Filtrex Service Group · Tulsa, OK · 3 wk ago
On-siteOTHRFull-time
About the role
Filtrex is a nationwide company searching for skilled technicians to perform, conduct, and complete thorough preventative maintenance on all heating, ventilation air conditioning systems and refrigeration equipment throughout various facilities.
Responsibilities
- Inspection and cleaning of all types of HVAC/R equipment.
Requirements
- Self‑motivated and responsible.
- Professional appearance and attitude.
- Broad understanding of smartphone technology for digital communication and documentation.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the role
The Dispatcher plays a key role in coordinating the daily schedules and routing of Service Technicians to support efficient field operations and exceptional customer service. This position is also responsible for receiving incoming service and repair calls, gathering customer information, and ensuring requests are properly scheduled and dispatched in a timely manner.
Responsibilities
- Coordinate daily schedules and routing of Service Technicians.
- Receive incoming service and repair calls.
- Gather customer information.
- Ensure requests are properly scheduled and dispatched.
Requirements
- Previous dispatching experience in commercial plumbing, electrical, or HVAC industries.
- Strong communication, organizational, and multitasking skills.
- Ability to thrive in a fast‑paced environment while managing multiple priorities.
Skills
- Positive attitude
- Ability to multitask
- Professional phone demeanor
- Excellent verbal communication
- Professional appearance
- Demonstrate ability to follow operational procedures
- Strong customer service orientation
- Effective organizational and communication skills
- Excellent written communication
- Ability to function well as part of a team
- Diligent attention to detail
- Ability to type 50+ WPM
- Ability to learn new software
- MS Word, MS Excel