Service Administrator/Dispatcher

About the role

123 Equipment Solutions is seeking a Service Administrator/Dispatcher to support customers, technicians, and internal teams by coordinating service activities and ensuring a positive customer experience. The Service Coordinator serves as a primary point of contact for customers, responding to inquiries, scheduling service appointments, and providing updates throughout the service process.

Responsibilities

• Answer customer inquiries via phone and email in a professional and timely manner.
• Schedule service appointments and coordinate technician availability.
• Communicate appointment details, scheduling updates, and service information to customers.
• Provide customers with status updates on open work orders and service requests.
• Monitor the progress of service calls and ensure timely completion.
• Coordinate follow-up visits and return service appointments as needed.
• Create and maintain accurate customer, scheduling, and service records.
• Enter work orders and customer information into service management systems.
• Serve as the primary communication link between customers, technicians, and internal departments.
• Assist customers with service-related questions and direct inquiries to the appropriate personnel when necessary.
• Collaborate with technicians, managers, and administrative staff to support operational efficiency.
• Utilize dispatching and business management software to manage service activities and documentation.
• Generate and distribute reports, invoices, and other service-related documentation as needed.
• Assist with general office and administrative responsibilities.
• Support the team in meeting customer service and operational performance goals.

Requirements

• High school diploma or GED required.
• Minimum of three (3) years of customer service, service coordination, dispatching, or administrative experience.
• Experience in HVAC, refrigeration, foodservice equipment repair, plumbing, electrical, or other field service industries preferred.
• Strong customer service skills with a commitment to providing a positive customer experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficient typing and data entry skills with a high degree of accuracy; 40+ WPM preferred.
• Ability to work independently and collaboratively within a team environment.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar software is preferred.
• Strong problem-solving skills and the ability to remain professional under pressure.

Benefits

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Pay

The advertised pay range for this position is $20-$25 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Schedule

This is a fully on-site position. Candidates must be able to work from our Ashland, VA office during scheduled business hours.