Admin/Dispatcher

About the role

Paper Retriever of Texas (PRT) is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, PRT thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.

We are looking for an ambitious, steady and loyal individual to join our Paper Retriever of Texas team in San Antonio, TX as the Office Administrator/Dispatcher. You will learn many standard business practices and be exposed to the full cycle of business relations. From communicating with customers to scheduling routes for our drivers and outbound trucks going to end users, this experience with a family‑owned and operated company is truly one of a kind.

Responsibilities

• Answer inbound calls
• Schedule and dispatch call‑ins
• Communicate frequency and customer requests
• Print, schedule and complete routes in our system
• Review driver’s paperwork, communicate on DVIR, mediate route issues or customer problems
• Organize and schedule CD truck activity
• Coordinate outbound shipping schedule
• Work with General Manager to continually improve routing/routes/frequency of pickups
• Collaborate with the team on collection calls on accounts over 30 days
• Assist with weekly inventory of materials
• Complete new customer setup for new customers being added into our system(s)
• Manage all outbound and inbound loads
• Manage, schedule and enter all brokerage transactions
• Capture, confirm and enter employee times for payroll
• Review route audit reports on all PRT routes daily
• Gather and distribute plant production reports
• Manage visitor and outside contractor check‑in and out; work performed
• Accurately enter materials and weights into the scale system computer, observe loads entering the facility and record load grades as needed, calculate payments and enforce safety rules and PPE requirements with the customer
• Maintain VCR/vehicle files

Requirements

• Strong customer service skills
• Ability to multi‑task
• Strong computer skills
• Self‑starter with a strong level of accountability
• Detail‑oriented
• Upbeat and energized with a positive attitude
• Works well under pressure
• Commitment to learning and practicing all safety procedures
• Bilingual a plus