Dispatcher - Paratransit Services

Primary Duties and Responsibilities

• Transportation Service Assignment: Assign transportation services efficiently and maintain accurate check-out logs.
• Operator Assignment and Coordination: Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations.
• Attendance and Vehicle Assignment Management: Maintain attendance logs for operators and relevant staff. Assign vehicles, considering preventive maintenance schedules and capacity needs.
• Communication with Operators: Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed.
• Monitoring and Adjustments: Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance.
• Real-Time Operations and Documentation: Maintain scheduling and performance data during real-time operations. Document daily events related to service accurately and appropriately.
• Effective Communication: Communicate effectively with operations staff regarding scheduling or passenger issues.
• Professionalism: Maintain a professional demeanor and appearance at all times.
• Multi-Tasking in Fast-Paced Environment: Handle multiple tasks accurately and effectively in a fast-paced environment.
• Employee Direction: Effectively direct employees in the performance of their duties.
• Other Duties: Perform other duties as assigned to ensure the efficient operation of the department.

Qualifications & Skills

• Education, Licensing, and Certifications: High school diploma or equivalent (G.E.D.).
• Experience: Minimum age of 21 years; at least one (1) year of dispatch operations experience within the transportation industry.
• Skills and Knowledge: Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback; customer service-oriented mentality with keen attention to detail; demonstrated poise, tact, diplomacy, good judgment, and discretion; proficiency in both verbal and written communication; detail-oriented, well-organized, with effective time management skills; proven customer service and interpersonal skills; general knowledge of Windows-based computer operating systems and Microsoft Office; ability to work collaboratively as a member of a team; professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups; adaptability and flexibility in a fast-paced environment; competence in using a multi-line phone system and managing multiple tasks concurrently.
• Other Requirements: Limited travel requirement outside of the immediate area (

Testing and Background Check

• Must be willing to submit to drug testing and undergo a background check.

Benefits

• Competitive Pay
• Advancement Opportunities
• Medical, Dental, Vision, Disability and Life Insurance
• 401K With Employer Match
• 7 Paid Holidays
• Paid Sick Leave
• Paid Vacation
• Great Coworkers!

Salary

$18.30 per hour

Paid biweekly.

Proposed Hours + Travel

• On-site; Full-Time
• MARTA Mobility – 1040 Brady Avenue, Atlanta, GA 30318

Disclaimer

The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills.