Dispatcher - Office Admin

Oldcastle, a CRH company, is the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We manufacture precast concrete, polymer concrete, and plastic infrastructure products under brands including Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Assist with route and travel time planning using familiarity with the delivery area
• Build rapport with team members, drivers, vendors, sales team, operations team, and customers
• Maintain customer focus and remain composed under stressful conditions in a fast-paced environment
• Understand NC and SC DOT/DMV regulations pertaining to shipping and transportation of building products via truck
• Use tracking and scheduling software and learn new programs as introduced
• Act quickly and creatively to solve problems; work independently and make decisions
• Display a professional, positive, and courteous attitude to coworkers, supervisors, customers, and the public
• Work in a team environment and assist coworkers or supervisors/managers with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights, and weekends when necessary; reliable attendance is essential

Requirements

• Minimum high school diploma or general education degree (GED) required
• Previous related experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Computer aptitude with ability to use Microsoft Excel, Word, Outlook, and Teams, and learn new computer skills
• Excellent verbal and mathematical skills
• Ability to read and understand maps and use mapping tools

Benefits

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About the Company

CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. We operate in a decentralized, diversified structure that allows you to work in a small company environment while offering career opportunities within a large international organization.