DISPATCHER (NIGHTS ONLY)

About the role

Chatham Emergency Services is seeking qualified dispatchers for our communications center, the heart and soul of the organization. The candidate must have the ability to deal with high-stress emergency situations and provide support to our Metro 911 system, EMTs, and paramedics.

Responsibilities

• Work rotating 12-hour shifts (including days, nights, weekends, and holidays)
• Proficient in data entry in CAD System
• Work long hours during disasters and evacuations
• Sit for extended periods of time
• Assess emergency situations and may provide preliminary advice and guidance
• Work with the public and private sector through the Metro 911 system and private emergency phone calls
• Dispatch emergency personnel to scenes and provide directions to emergency scenes across Chatham County
• Disburse accurate and appropriate information to responding units
• Speak clearly and concisely
• Maintain a positive attitude

Requirements

• Experience with multiple phone lines and radio channels
• Ability to use sound judgment in dispatching personnel and equipment
• Ability to think clearly and act calmly in stressful emergency situations
• Strong customer service skills, both internally and externally
• Ability to multitask with several pieces of equipment such as headsets with telephone, radios, and computer equipment
• Ability to sit for long periods of time (12-hour shifts)
• Type at least 25-30 WPM
• Ability to pass the International Academies of Emergency Dispatch-Emergency Medical Dispatch Certification Examination
• Successfully pass pre-employment exam, background checks, pre-employment physical, and drug test

Qualifications

• Bilingual (English and Spanish) preferred

Schedule

Rotating 12-hour shifts, including days, nights, weekends, and holidays.

For non-English speaking candidates, assistance is available upon written request. Additional resources or accommodations may be provided if requested via email to hr@chathames.org at least 7 business days prior to the testing date.