Dispatcher, Internal Ambulance Services

About the role

We are seeking a dedicated and reliable Dispatcher to join our team in a unique role supporting both ambulance and Mobile Integrated Healthcare (MIH) dispatch operations. In this position, you will work closely with a highly experienced team to coordinate patient transportation and support critical healthcare services within the community.

Responsibilities

• Receive and prioritize emergency and non-emergency calls from hospitals, patients, and healthcare providers.
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  • Coordinate ambulance and MIH services by dispatching appropriate personnel and resources.
  • Accurately relay critical information, including patient details, locations, and call nature.
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  • Collaborate with and follow up with MIH team members to ensure continuity of care and proper communication.
  • Input, track, and update mobile healthcare call data in real time.
  • Maintain accurate dispatch logs and prepare reports for review.
  • Serve as a liaison between facilities, providers, and the healthcare team.

Qualifications

• Education: High School Diploma or equivalent required; additional certifications/diplomas preferred.
• Experience: 1–2 years in emergency dispatching, EMS, or a related field strongly preferred.
• Skills & Abilities: Strong verbal and written communication. Ability to multi-task and stay calm under pressure. Proficiency with dispatch software, GPS, and communication tools. Sound problem-solving and decision-making skills. Ability to work independently while collaborating effectively with the broader team.