Dispatcher, HVAC Services | Louisville

Responsibilities

• Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
• Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
• Cook up same-day and next-day service calls efficiently.
• Gather accurate service details and enter work orders into the system.
• Create, update, and close service tickets in dispatch or field service software.
• Track technician status [enroute, on-site, completed].
• Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
• Aid in after-hours or emergency dispatching as required.
• Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day.

Qualifications

• A high school diploma or GED.
• 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred].
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm in fast-paced, high-volume environments.
• Strong customer service and problem-solving abilities.
• Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar].