Dispatcher, HVAC Services | Lexington

About the role

Dynamic Air Solutions is a Louisville-based HVAC and refrigeration contractor specializing in commercial and industrial services throughout Kentucky and Southern Indiana. Founded in 2019, the company has quickly established a reputation for delivering reliable, customer-focused solutions across a range of sectors. Dynamic offers comprehensive services including HVAC installation and maintenance, refrigeration system repair, commercial ice maker servicing, and building automation. Their expertise extends to complex systems such as chillers, boilers, and walk-in refrigeration units. The company is known for its commitment to quality, professionalism, and customer satisfaction.

Responsibilities

• Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
• Maintain real-time monitoring of technician schedules and adjust for emergencies, delays, or cancellations.
• Coordinate same-day and next-day service calls efficiently.
• Gather accurate service details and enter work orders into the system.
• Provide appointment confirmations, arrival windows, and updates to customers.
• Create, update, and close service tickets in dispatch or field service software.
• Track technician status [enroute, on-site, completed].
• Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
• Aid with after-hours or emergency dispatching as required.
• Maintain service Key Performance Indicators (KPIs) such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day.

Qualifications

• High school diploma or GED required
• 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to remain calm in fast-paced, high-volume environments
• Strong customer service and problem-solving abilities
• Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar]

What do we offer

In exchange for your expertise, Dynamic Air Solutions offers an excellent employee benefit package including:

• Medical / Dental / Vision
• PTO + Paid Holidays
• 401(k) with employer match
• Referral Bonuses

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Dynamic Air Solutions does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Dynamic Air Solutions and will not be obligated to pay a placement fee.

Dynamic Air Solutions is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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