Dispatcher - Full Time - Varied Shifts

About the role

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Responsibilities

• Schedule and dispatch requests for emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation via computer aided dispatching application (CAD).
• Receive requests via telephone, fax and web based applications.
• Enter all pertinent information into CAD.
• Register patient, check insurance eligibility, determine level of service needed and confirm medical necessity.
• Initiate insurance authorization, collect payments electronically and prepare completed run reports for billing.
• Assign trips to active units and monitor progress, communicate using two way radio, direct connect, pagers and telephone.
• Deploy ambulance and wheelchair vans throughout VA, WV and MD.

Requirements

• High School Diploma or equivalent required
• Current or previous EMS state certification preferred
• Ability to apply critical thinking toward problem solving and conflict resolution required
• Excellent customer service, clerical, computer, and data entry skills required
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook required
• Ability to accurately type 30-35 wpm minimum

Physical Demands

6 A Customer Service

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare
• Life insurance, short-term and long-term disability, and professional development
• Discounts to on-campus dining