Dispatcher (Various Shifts)

About the role

The Security Dispatcher acts as the central communications contact for the shift officers/supervisors and for the community at large as it pertains to security-related matters.

Responsibilities

• Multitask by coordinating radio communications, receiving incoming departmental telephone calls on three lines, monitoring alarm system displays, and disseminating information to the appropriate persons.
• Possess excellent customer service skills.
• Keep a detailed log of all incidents; date, time and other pertinent information.
• Download daily information pertaining to crime log and timely warnings.
• Access information (on the O:\ drive) and provide this information to Shift Supervisor and/or mobile officer when requested.
• Keep count of keys, date and time of the person being issued any key or set of keys.
• The dispatcher is responsible for the correct name, date and time the keys are checked out/checked in.
• The dispatcher will call Nashville Metro Police Department for reportable crimes.
• The dispatcher will also call for towing service when instructed by the shift supervisor and higher rank.
• Perform any other tasks pertaining to the daily operations at the dispatcher’s station as needed.

Required Skills

• Be clear and concise, orally and in written documentation.

Required Education And Experience

• A high school education or GED (no previous law enforcement experience required).