Dispatcher - Full Time - Varied Shifts - Center City

About the role

The Communications Dispatchers are responsible for monitoring incoming emergency calls, non-emergency public safety, facilities, and critical infrastructure calls, operational security situational awareness, information sharing, and dispatching security, police, and facilities staff to respond for calls for service.

Responsibilities

• Leveraging advanced technologies for physical security, critical infrastructure/systems, and public safety tools, the Public Safety Communications Dispatcher collects and provides “real-time” situational awareness information regarding potential/actual risks, acts of criminality, and emerging threats.
• Coordinate crisis communications, support operational security priorities, de-conflict emergency management situations, monitor critical infrastructure systems, and provide timely updates for ongoing security, police, and facilities management incidents that may have operational consequences for all components of the Jefferson enterprise.
• Function in a high-stress and time-critical environment, determining the validity, urgency, proximity, and significance of information and disseminating it to relevant parties in a timely manner.
• Receive incoming emergency (8-1-1) and non-emergency telephone calls from both the public and public safety agencies. Dispatch police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.
• Facilitate and execute the crisis/emergency communications mission for the Jefferson enterprise in the Security Operations Center (SOC).
• Maintain records essential to the development of the Public Safety Department operational metrics/KPI' for the frontline functional responsibilities.
• Interact with local police, or other law enforcement agencies relative to criminal offenses and complaints that arise on and around Jefferson healthcare and academic facilities.
• Proactively monitor video surveillance, intrusion detection, fire alarm/suppression, healthcare environmental controls, and facilities infrastructure systems.

Requirements

• Considerable knowledge of security, emergency management, and communications technologies supporting the Security Operational Center’s (SOC) operational activities.
• Knowledge of law enforcement and fire/EMS terminology, radio communications protocols, and operational security techniques/procedures as they relate to dispatch activities.
• Experience working under stressful conditions making critical decisions using sound judgment.
• Must achieve National Incident Management Systems (NIMS) basic certifications in one year.
• Experience using Motorola, VOIP, wireless radios, emergency alerting systems, social media, and other public safety and emergency management systems.
• Proficient in Microsoft Office applications.

Qualifications

• Associates or Bachelor’s Degree (Criminal Justice, Public Safety, or Homeland Security Studies) is preferred, but not required.
• High school diploma or GED required.
• Previous experience as dispatch, communications specialist, or watch officer preferred.

Skills

• Exercising discretionary decision making in a time-critical and high-pressure environment with significant stakeholder interest.
• Coordinating and effectively communicating with police, fire department, and emergency communications personnel during an emergency response.
• Attending and participating in meetings, conferences, trainings, and crisis/emergency management tabletop regional exercises.
• Preparing and entering information from calls into a computer-based information management system, such as public safety and security complaints, incident reports (current CAD is the Omnigo system).

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Pay

Details about pay will be provided upon interview.

Schedule

Rotating (United States of America) Worker Sub Type Regular Employee.