Shift Supervisor (Full-Time)

About the Role

The Team Captain leads store operations by setting the pace on the sales floor, providing direction, and fostering an engaging environment for guests and team members. They influence through example, communication, and a sense of urgency, ensuring high standards in customer service, merchandising, and operational tasks.

Responsibilities

• Support onboarding and training of new staff
• Maintain a high-energy store culture
• Model service behaviors and coach team members
• Prioritize and delegate tasks during shifts
• Manage merchandising, visual standards, and floor resets
• Lead floor service, handle escalated customer concerns, and ensure service coverage
• Drive sales by focusing on guest experience and supporting promotions and events

Requirements

• At least 18 years old with 1-2 years retail experience
• Strong communication, delegation, and leadership skills
• Enthusiastic with a passion for sports and retail
• Ability to work in a fast-paced environment, lift up to 50 pounds, and stand for extended periods