Dispatcher (Full-time)
General Description of Position
Take 911 calls, emergency and non-emergency calls to provide help to the public. Ensure appropriate resources are dispatched correctly to each patient. Train new Dispatchers.
Essential Duties and Responsibilities
Take 911 calls. Daily, about 80% of the time.
Dispatch ambulances/Fire Departments. Daily, about 80% of the time.
Post ambulances accordingly. Daily, about 75% of the time.
Update information in CAD. Daily, about 80% of the time.
Take non-emergency transfers. Daily, about 70% of the time.
Notify appropriate supervisors of long distance transfers. Daily, about 25% of the time.
Notify DEM and officers of large events. Weekly, about 5% of the time.
Work with surrounding agencies. Daily, about 90% of the time.
Compile training materials for updates and new hires. Monthly, about 15% of the time.
Keep track of payroll, checking staff in and out. Daily, about 50% of the time.
Aid Captains with staffing issues. Daily, about 20% of the time.
Keep track of unit locations. Daily, about 20% of the time.
Clean Dispatch daily. Daily, about 15% of the time.
Organize all paperwork for billing. Daily, about 10% of the time.
Aid billing office with phone calls and facilities. Daily, about 10% of the time.
Perform any other related duties as required or assigned.
Qualifications
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 7 to 11 months related experience and/or training.
Or equivalent combination of education and experience.
Responsibilities for Funds, Property and Equipment
None.
Supervisory Responsibility
None.
Communication Skills
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Mental Abilities
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 7 to 11 months related experience and/or training.
Or equivalent combination of education and experience.
Decision Making
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review.
Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.
Physical Activities
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
The noise level in the work environment is usually moderate.
Environmental Conditions
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.