DISPATCHER (FULL AND PART TIME)

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Maintains monitoring procedures related to availability and completion tasks, and follows up on issues related to service and operations.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers.
• Maintains daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.

Associates At Touchpoint Are Offered Many Fantastic Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

About TouchPoint

TouchPoint Support Services is part of Compass Healthcare, which cares deeply for people, builds belonging, and serves with detail, quality, and excellence to set the stage for healing. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Qualifications

Prior dispatcher and customer service experience preferred. Fixed Pay Rate: $14.00 per hour.

Benefits

• Both full-time and part-time positions offer retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits.
• Full-time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), and paid and/or unpaid time off benefits.

About Compass Group

Achieving leadership in the foodservice industry. Compass Group is an equal opportunity employer.

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening.