DISPATCHER (FULL TIME AND PART TIME)

Job Summary

Crothall Healthcare, a Compass Healthcare company, is seeking immediate hires for full time and part time DISPATCHER positions. The location is Jersey Shore Medical Center at 1945 State Route 33, Neptune, NJ 07753. Applications can be submitted online. Schedules are Monday - Friday, rotating weekends, with shifts from 6:00 am - 2:30 pm and 2:30 pm - 11:00 pm. Prior customer service experience is preferred.

Essential Duties and Responsibilities

• Provides quality customer service by attending to customer needs with one-on-one attention.
• Applies knowledge of patient transport concepts, infection control, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities.
• Directs transport function and transporters to ensure timely completion of tasks.
• Maintains oversight of procedures related to availability and completion of tasks, and addresses issues related to service and operations.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, families, visitors, and staff.
• Ensures accurate and timely dispatch of transport requests. Maximizes staff productivity.
• Resolves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Qualifications

Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Benefits for Associates

For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

About the Role

Crothall Healthcare is dedicated to transforming healthcare experiences and building lasting relationships. We provide specialized, high-quality, innovative support services exclusively to the healthcare industry, supporting nearly 1,300 accounts and empowering our team members to grow together. As a member of Compass Group, we are committed to equal opportunity employment and maintaining a drug-free workplace.