DISPATCHER (FULL TIME AND PART TIME)

Job Summary

Captures and manages Patient Transportation services activities through timely and accurate dispatch and coordination of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service by attending to customer needs with one-on-one attention to detail.
• Understands and applies knowledge of patient transport concepts, infection control practices, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion, and follows up on issues related to service and operations.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff. Ensures accurate and timely dispatch of transport requests. Ensures maximum staff productivity.
• Solves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

About the Role

TouchPoint is a part of Compass Healthcare, dedicated to serving patients, families, and visitors at Ascension Health hospitals. Our mission is to provide hospitality, care, and support to ensure moments that matter for those in need.

Requirements

Prior patient transport and/or medical dispatch experience is preferred, though not required.

Fixed Pay Rate

$17.00 per hour.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.