DISPATCHER (FULL TIME AND PART TIME)

Address: Saint Alexius Medical Center - 1555 Barrington Road, Hoffman Estates, IL 60169

About the role

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion of tasks, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities, and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers.
• Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff, or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Requirements

• Previous experience is preferred but not required.

Schedule

Full-time and part-time schedules. Monday through Friday, hours may vary; rotating weekends included.

Pay

Pay Range: $15.00 per hour to $19.00 per hour.

Benefits

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.