Dispatcher - Fleet

About the role

This position will coordinate scheduling and delivery for heavy equipment sales and/or rentals. The person in this role will have a strong customer service focus and the ability to multi-task in order to meet our customers’ needs.

Responsibilities

• Responsible for scheduling machine deliveries, pick-ups and inter-company transfers.
• Responsible for ensuring all appropriate paperwork is accurate and complete.
• Communicate with drivers to ensure highest customer satisfaction with regards to on-time deliveries, drop and pick-up points, equipment needs, etc.
• Responsible for ensuring that pick-up guidelines are adhered to
• Responsible for coordinating with customers on machine security if pick-ups are not going to be met in a timely manner
• Ensures load maximization and route efficiency
• Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met
• Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery

Requirements

• High School Degree
• At least 3 years of experience in load planning/dispatching.
• Ability to travel to different branch locations occasionally

Skills

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to operate a computer and necessary programs such as Microsoft Office products and database systems
• Excellent communication skills, including verbal, written, and listening
• Ability to apply knowledge of DOT regulations to the workplace to ensure compliance
• Ability to apply understanding of fleet capacity and business volume to ensure timely and cost-effective deliveries and pick-ups
• Ability to work between departments (shop, parts, counter, etc...)
• Ability to think-on-your feet to solve problems quickly
• Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
• Ability to constructively manage change and conflict

Qualifications