Dispatcher, Dispatching

About the role

Performs intermediate level of work related to dispatching.

Responsibilities

• Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
• Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
• Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
• Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to: account inquiries, city inspections, emergency line locates, service requests, emergency situations, reschedules uncompleted orders, answer customer direct line inquiries for CNG, answer field management inquiries.
• Process and/or prepare reports and records including but not limited to: emergency reports, incident reports, time sheets.
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements: None required.

Experience: In addition to vocational training, this role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required).

• Knowledge of scheduling principles and practices.
• Demonstrated ability to communicate and/or exchange information or instructions.
• Experience in use and function of office equipment including computers and applicable software.
• Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
• Knowledge of customer accounting and information center policies and procedures.
• Experience and training related to: Dispatching policies and procedures, Operating communication devices, Emergency notification procedures, Electronic work management tools.
• Experience reading and interpreting maps and customer account information.
• Demonstrated ability to read and write fluently in English.

Licenses and Certifications Required: applicable driver’s license.

Additional Requirements: Stationary for extended periods; Mobility to travel in and around office facilities; React immediately to emergency situations to prevent injury to self and others; Able to operate tools and equipment required; Communicate and/or exchange verbal and written information and instructions; Visual abilities sufficient to perform job duties.