Dispatcher - Data Entry Clerk

About Allstar Plumbing

Whether customers need us to install a complete HVAC system or respond to service calls, our mission is to provide quality residential service and create happy satisfied customers for life. Brought up in the old tradition of professionalism and family-oriented business, a third-generation plumber founded our business in March 1996. Since then, we have grown to multiple fully-equipped trucks, a professional team, and an average of 4,800 customers a year. It's very important to us that everything we do contributes to the growth and success of all our employees. From top-notch training to industry-leading compensation, we want the best for every employee! We offer a great benefits package, a positive company culture, and opportunities for growth and advancement.

About the role

This customer service and office position is responsible for providing the best customer experience for our clients. You will answer calls from potential clients and gather their information, book appointments, and dispatch services as needed. You are also responsible for office duties such as data entry into programs like QuickBooks and Excel. You will keep the office clean, help others, and do whatever else needs to be done. Your efforts keep our customers happy, and you will enjoy hearing relief and appreciation in their voices as you speak to them.

Qualifications

• Basic computer skills
• Experience with ServiceTitan or a similar CRM is a huge plus
• Organized and detail-oriented
• Strong communication skills, both in writing and verbally
• Ability to work well with others
• Self-motivated and optimistic
• Efficient time management
• Patient, professional, and kind to all types of people

Pay

$20 - $25/hour, depending on experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan with company match
• Paid vacation
• Paid training