Dispatcher - Courier Services

Employment Type: Full time • Shift: Day Shift • Hours: 40 hours a week • Location: Trinity Health Ann Arbor

About the role

Under the direction of the department Manager or delegate, the Lab Courier Dispatcher coordinates routes, assigns tasks to drivers, and maintains communication with various stakeholders to ensure smooth operations. The dispatcher must exhibit strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provides direction to transporters, including assignment of duties to best meet the need of the patient.
• Answers telephone requests for departmental services and prioritizes response based on the nature of the request and demand.
• Prepares requisitions for transport of medical supplies, hospital equipment, or rental equipment.
• Records activity on forms as required by the department.
• Enters charges or credits for supplies and services as required.
• Familiar with CSPD Powerchart screens.
• Receives orders for specialty beds, takes information from rental bed orders, and completes required paperwork for tracking with attention to detail.
• Properly tags, distributes, and cleans CSPD equipment as required.
• Sets up and takes down traction on patient beds.
• Completes cycle count activity and expiration review of product monthly.
• Maintains an orderly supply area and office area.
• Maintains good rapport and cooperative relationships.
• Obtains emergency medical supplies from the Materials Center Building during evenings and weekends.
• Monitors pneumatic tube system and reports malfunctions to the Engineering Department.
• Provides traction service to nursing units as ordered.

Requirements

• High school diploma or equivalent.
• Six to twelve months of related experience.