Dispatcher/Construction Administrator (Doors and Docks)

Responsibilities

• Maintains expense minimization by overseeing and directing installers' overtime and travel time.
• Balances customer satisfaction with installer efficiency and cost-effectiveness.
• Selects installers/sub-contractors for assignments based on location, skills, training, licenses, and experience.
• Coordinates scheduling of installers, apprentices, delivery drivers, field managers, and equipment.
• Creates work orders and dispatches installers/sub-contractors/drivers to ensure clear communication of assignments and objectives.
• Maintains daily compliance of installers/sub-contractors with scheduled duties, including work order updates, time card, and email period compliance, and monitors GPS data.
• Monitors absenteeism and tardiness of installers/sub-contractors and reports information to CIPM and Project Manager.
• Coordinates tools, parts, and components for projects to ensure installers/sub-contractors have necessary items for success.
• Reports situations requiring change orders to Project Manager and CIPM.
• Ensures compliance with all project-specific requirements, such as daily start/finish times and safety requirements.
• Updates jobsite readiness forms and invoices for payment, and oversees communication with customers to confirm site readiness and schedules.
• Follows up on preliminary review of completed forms and reports any prolonged delays to Project Manager and CIPM.
• Sends and follows up on contractor punch lists and final invoices, and oversees communication with customers to confirm completion and return schedules.
• Reports issues regarding punch list completion to Project Manager and CIPM, and coordinates with customers to resolve any issues.
• Maintains consistent communication with customers through phone calls and emails.
• Updates the Project in Salesforce.com with all pertinent details on activities, schedules, etc., to update the project management team.
• Schedules inspections with inspection agencies as required before turnover.
• Coordinates travel details for out-of-town installations, including hotel stays, airline travel, and per diem transactions.

Qualifications

• Previous experience in scheduling and dispatching.
• Logical reasoning skills to assign tasks appropriately based on applicable training, licensing, physical capabilities, etc.
• Excellent verbal and written communication skills.
• Able to work harmoniously with installers, technicians, other employees, and the public.
• Experience in de-escalating and handling challenging circumstances, such as temperamental customers, installers, technicians, and others.
• Excellent customer service skills.