Dispatcher/Communications Officers

Open until filled. Posted February 17, 2023.

About the role

We are looking for reliable full-time communications officers to take emergency and non-emergency calls. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action.

12-hour rotating shifts (2-weeks of day shift and 2-weeks of night shift) for a total of 14 working days per month. On-call days are required.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other first responders to appropriate locations
• Monitor the route and status of first responders to coordinate and prioritize their response to emergency/non-emergency calls
• Provide first responders with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

• Experience as dispatcher recommended but not necessary
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma
• Must be at least 21 years old
• Must have valid Driver’s License
• Must pass background check
• Must pass drug test

Schedule

12-hour rotating shifts (2-weeks of day shift and 2-weeks of night shift) for a total of 14 working days per month. On-call days are required.