Communications Officer/Dispatcher

About the role

Fort Valley State University (FVSU), a state and land-grant institution of the University System of Georgia, is the only 1890 land-grant university in Georgia. The comprehensive institution serves over 2,800 students including graduate students on a 1,365-acre campus in Fort Valley, Peach County — Georgia's second-largest public university by area.

The Communications Officer is the first point of contact for all emergency and non-emergency calls to Fort Valley State University, determining the nature of calls and deploying appropriate personnel and/or equipment. The officer reports to the Communications Supervisor and police chain of command.

Responsibilities

• Receives and responds to incoming telephone calls and radio messages
• Provides direction and guidance to callers
• Monitors electronic alarm systems and fire alarm system on a continuous basis
• Operates multi-channel base radio
• Maintains records on telephone calls, radio messages, and alarms
• Maintains daily log of all activities reported to the Office of Campus Police
• Dispatches Campus Police personnel to handle calls for service
• Monitors, records, and downloads CCTV video footage on the University's video surveillance system
• Utilizes the University's computer-based access control system to assist officers with opening and securing doors
• Utilizes the Georgia Crime Information and National Crime Information Center databases to assist police officers in the performance of their official duties
• Maintains, sorts, and files reports alphabetically, numerically, chronologically, and by other predetermined categories; looks up information in files
• Maintains a clean and efficient office
• Assists with security details and special events in and around the University
• Works varying shifts (day and/or night)
• Performs other duties as assigned

Requirements

Minimum Qualifications

• High School Education or GED
• One to three months related experience and/or training
• Experience using computers (keyboarding, data entry, etc.)
• Keyboard/type 30–40 wpm
• Obtain Peace Officer Standard and Training (POST) certification as a Communications Officer within six (6) months of employment
• Excellent verbal and written communication skills
• Excellent decision-making skills and the ability to think and act quickly

Physical Demands & Work Environment

• Frequently required to sit; talk and listen
• Periodically required to reach with hands and arms
• Occasionally required to walk; and stoop, kneel, crouch, or bend
• May be required to lift up to approximately 25 pounds

Complexity and Scope of Work

• Always wear a designated uniform while on duty
• Work is performed primarily indoors, in a temperature-controlled environment
• Requires weekend, holiday, and day/night shift work
• Maintain POST certification as a Communications Officer

Qualifications

Preferred Qualifications

• Associate degree
• Two years related work experience
• Law enforcement experience
• Experience working on a college campus